(photo by Tom Magliery)
Today's post is brought to you by the letter "E" for emotion.
First of all -- let's not kid ourselves about lawyers, business executives, managers and inventors. People have been known to draw guns from their waist-bands, pull knives from their boots, engage in fisticuffs or, key one another's cars in suburban shopping malls when Driver A concludes that Driver B has "stolen" "his" parking place. People have been murdered for this.
But what of the person asserting dominion over the challenged and coveted parking space? For how long has he owned it? Generally? On a typical sunny Southern California day?
60 seconds?
Now I want you to think about the anger that I've so often seen erupt in a separate caucus when an attorney ventures, for the first time that day, to suggest that the most recent offer to settle a patent dispute is not bad really, particularly given the -- well -- potential problems with the litigation . . . .
Listen, there's nothing wrong with emotion.
We're territorial. And when we've created something out of whole cloth, the sweat of our brow, our own hard-earned dollars, ingenuity, creativity, courage, intellect, and, ambition -- our intellectual property -- we're perfectly well justified in getting a little bit heated when someone says they invented it (or patented it) or used its name or imagineered it first.
Why It's So Important to Acknowledge and "Surf" our Emotions in Negotiating Settlement
As Harvard Professor Daniel L. Shapiro (author of Beyond Reason) explains in his terrific essay Untapped Power: Emotions in Negotiation (the Negotiator's Fieldbook, Schneider & Honeyman, Eds.), emotions can have the following negative impact on negotiations:
- suppressing "resentment, anger or other strong emotions can debilitate a negotiator's cognitive and behavioral functioning" by:
- causing us to act in ways that do not serve our long-term interests;
- consuming "important cognitive energy" that might otherwise be available to "process information [and] think about important substantive or process issues;" or,
- incline us to stereotype our "adversary" in negative terms that interfere with cooperative attempts to explore benefits that might be available to both, while
- acting out our anger also has negative consequences such as:
- communicating to our bargaining partner a degree of hostility that reflects our willingness to go to extremes and unwillingness to soberly reflect upon potential solutions -- conditions that too often lead to premature impasse.
So What's a Justifiably Distressed Negotiator to Do?
Recognizing our anger (rather than denying it) while at the same time choosing to stress the potential for positive fellow-feeling appears to ensure a far more favorable outcome than angry or even aggressive moves at the bargaining table.
As Shapiro explains:
[N]egotiators in a positive mood achieve more optimally integrative outcomes, use fewer aggressive behaviors and report higher enjoyment of their interaction. As parties build affiliation with one another and develop fulfilling roles, they become more engaged in their negotiation tasks and experience a state of "flow," a peak motivational experience that is intrinsically and personally rewarding.
The power of positive emotions toward the agreement and toward the other [have the additional benefit of] overrid[ing] the temptation for parties to dishonor their commitments.
Positive emotions also foster cognitive expansion . . . , aid negotiators' attempts to problem-solve creative options to satisfy their interests [and] . . . trigger the release of . . . dopamine, which in turn fosters improved cognitive ability . . .
[As researcher Barbara Fredrickson has found] certain positive emotions -- including joy, interest, contentment and pride -- all share the ability to broaden attentional, cognitive, and behvioral ability . . .
[Alice] Isen's research [also] suggests that people experiencing positive affect demonstrate thinking that is flexible, creative, integrative and effcient. Each of these characteristics is important for an interest-based negotiator, who is trying to brainstorm creative options that satisfy each party's interests.
There you have it. Not some kum-bay-ya whoo-hoo west coast new age feel-good freak, but a Harvard Professor who has negotiated international business and diplomatic agreements throughout the world reports that acknowledging one's anger, managing it and choosing to use one's positive emotions during any bargaining session will ultimately help us drive the best commercial bargain available.
"E" is therefore not simply for emotion. It's also for efficiency, effectiveness and excellence as well.